|How does your company value customer-facing employees?|
Image from vogue.it
These four stood out:
#2: Customer-facing employees are your brain and your backbone. "Technology in 2013 will focus on helping (frontline) employees do more, more intelligently, and the wisest organizations will invest in this wholeheartedly."
#4: Worth is determined by philosophy, not price. "If two competitors spend equal amounts on production, the one whose ideals resonate with the target market is the more valuable. Your values are a competitive advantage."
#7: Technology moves too fast to care about. I've written many times that corporate IT will achieve true value when it essentially disappears, when those who consume IT's work no longer have to know or care how it was achieved. Ziba's take: "...it’s become too much, too fast. The Internet runs on an alphabet soup of languages and protocols, and only a slim population of early adopters counts pixels or processor speeds anymore. The rest of us just want to know what it’s like to use."
#9: Brand loyalty is how we escape decision fatigue. "...our options have multiplied rapidly, and it's wearing us out." It's like asking a really trusted friend, "which one should I buy?" The difference is, loyalty to your brand could take the place of that friend's advice.
All of this is pure Era of You impact: business success driven by personalization of service, tech-enabled social business and relationships, and corporate concern for users and customers.